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Customer Support


Context Help

If you feel lost inside our Control Panel, the first thing you should do is press the Help button, which is visible on each and every page. A popup will show up. It offers elaborate information about all the operations that you can carry out on that particular page. Each popup shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a rich range of how-to videos clarifying how to work with our Control Panel. They're created for those of you who would like to see how things are getting done instead of just reading articles. Thus, anyone can quickly find their way around our web hosting Control Panel by merely watching our step-by-step educational videos.

F.A.Q.

If you can't find the solution you are looking for, have a gaze at our comprehensive Frequently Asked Questions database, which comprises questions asked by real individuals and provides real solutions. We frequently update our Frequently Asked Questions section with new questions & answers in an attempt to encompass all the new additions and innovations related to our platform.

Ticketing System

If you still can't discover the answer you searching for in the Frequently Asked Questions section either, you can get in touch with our excellent team of customer support engineers available 24-7-365 and eager to assist you with any query. Each trouble ticket you submit will be replied to within 60 minutes (the average response time being approximately 20 mins), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 257519

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com